Our Ground Support Pros get closer to customers than anyone else can–by sitting next to them at their computer. Partner with us to gain end-user instruction and support of all your online and mobile apps. If needed, we can even set up special focus groups in specific test-markets for new product introductions.
If you’re an online developer, now you can have a fleet of Ground Support Pros available throughout the country to help your customers (in-person) with whatever issues they may be experiencing with your web or mobile application. Support contracts are available in our Developer Support Program on a monthly payment plan.
The cost of bad user experiences.
According to American Express, 78% of customers have bailed on a transaction or not made an intended online purchase because of a poor service experience. A typical business only hears from 4% of its dissatisfied customers, and 91% never come back. It takes 12 positive experiences to make up for one unresolved negative experience. News of a bad customer service now reaches twice as many ears and eyes as does praise for a good customer experience. And, it is 6 to 7 times more expensive to acquire a new customer than to keep a current one.
How Internet customers feel.
Customer service agents failed to answer their questions 50% of the time. In the last year 67% of customers have hung up the phone because they could not talk to a real person. 91% of Internet users have been frustrated with online applications at least 50% of the time.
Contact us for further details.