Personalized customer service may be the next wave in Mobile technology.
In the beginning of the Internet era, the PC reigned supreme. As the desktop publishing world, and the transition from typewritten documents to desktop-created documents grew, the technology consumer became familiar with a world that relied on offline and online applications. PCs and ISP subscriptions were sold side by side, in a glorious period for all companies tied into this massive technology shift. Businesses and consumers now were connected, with a greater understanding of how the browser could change their lives. Suddenly, consumers had a way to communicate and connect with product and service companies in new ways. Read More